1. About us
Hampden Stone Limited is a private limited company registered in England and Wales under company number 12772905. Our registered and trading address is 55 Birley Moor Avenue, Sheffield, England, S12 3AR.
You can contact us at support@hampdenstone.com or on 0330 088 2373.
2. Contract documents and definitions
The contract consists of these terms together with the accepted proposal or quotation, the written scope, drawings or specification expressly identified in it, the payment schedule and any later written variation. If there is an inconsistency, a clearly stated project-specific term takes priority over these general terms.
“Client” means the person or organisation named in the proposal. “Services” and “Works” mean the activities described in the accepted scope. “Site” means the property or location at which the Services are supplied.
3. Quotations, estimates and acceptance
A quotation is based on the information, access, visible conditions, quantities and assumptions stated in it. An estimate is an informed indication rather than a fixed price. Website prices are indicative starting points only and are not offers or quotations.
Unless stated otherwise, a proposal is open for acceptance for 30 days and may be withdrawn before acceptance. A contract is formed when we confirm acceptance in writing, or when both parties sign the relevant contract document. We may require a deposit or other agreed pre-start payment.
4. Client information, access and cooperation
The Client must provide timely, accurate information and disclose known matters that may affect the Works, including defects, hazardous materials, access restrictions, neighbouring rights, service locations and occupancy requirements.
The Client must provide safe and reasonable access, working space, agreed utilities and permission to carry out the Works. Delays, abortive visits or additional work caused by missing information, restricted access or another person under the Client’s control may affect price and programme.
5. Design, approvals and specialist matters
The Client is responsible for obtaining and maintaining all planning permissions, Building Regulations approvals, party-wall awards, landlord or freeholder consents, licences and specialist designs required for the project unless our written proposal expressly assigns a particular task to us.
We do not provide architectural, structural engineering, legal, surveying, building-control or other regulated professional services unless the proposal expressly identifies the relevant service and competent provider. We are entitled to rely on information issued by the Client’s appointed professionals.
6. Start dates and programme
Dates and durations are estimates unless the contract expressly states they are fixed. A start may depend on cleared funds, access, approvals, design information, product selections, material availability and completion of work by others.
We will take reasonable steps to progress the Works in the agreed sequence. Events beyond reasonable control, concealed conditions, Client changes, delayed decisions, statutory intervention, weather and supply disruption may require a revised programme.
7. Materials and substitutions
Materials are subject to availability, natural variation and reasonable manufacturing tolerance. Natural stone, timber, handmade products and batch-made finishes may vary in colour, grain, texture and dimension; these characteristics are not necessarily defects.
If a specified item is unavailable or unsuitable, we will discuss a reasonably comparable alternative. We will not make a material substitution without the Client’s agreement except where an urgent safety or protection measure is reasonably required.
8. Price, invoices and payment
The price basis and payment stages are stated in the accepted proposal. Unless otherwise stated, invoices are due within 14 days. The Client must raise a genuine invoice query promptly and pay any undisputed amount by the due date.
Where permitted by law, overdue business-to-business sums may attract statutory interest and reasonable recovery costs. We may suspend affected work after giving reasonable written notice if a due sum remains unpaid. Suspension may change the programme and reasonably incurred demobilisation or remobilisation cost.
9. Variations and concealed conditions
A variation includes a requested change, additional work, an omitted item, or work made necessary by a condition that could not reasonably be confirmed before opening up. Wherever reasonably possible, we will describe the proposed change and its likely price and time effect before carrying it out.
Urgent work reasonably required to make the Site safe, protect the property or prevent material damage may be carried out without prior written pricing where delay would be impracticable. We will notify the Client as soon as reasonably possible.
10. Other contractors and subcontractors
We may use suitably selected subcontractors and suppliers to deliver parts of the Works while remaining responsible for our contractual obligations. The Client must coordinate contractors appointed directly by the Client and ensure their work does not obstruct, damage or delay our Services.
We are not responsible for the design, workmanship, delay or default of a person appointed directly by the Client, but we will communicate known interface issues that materially affect our scope.
11. Client-supplied items
Where the Client supplies products or materials, the Client is responsible for ordering the correct item, quantity and specification and for ensuring it is delivered undamaged and on time. We may charge for delay, extra handling, attempted installation or remedial work caused by unsuitable, incomplete or defective Client-supplied items.
12. Care of the Site, title and risk
We will take reasonable care of the Site and use proportionate protection for our work area. Construction work creates dust, vibration, noise and disruption; the Client should remove or protect valuables and follow reasonable access and safety instructions.
Title to unfixed materials supplied by us remains with us until the relevant sums are paid in full, but risk in installed work and materials at the Site passes as stated in the project contract or, if it is silent, when installed or delivered as appropriate.
13. Consumer cancellation rights
If the Client is a consumer and the contract is made at a distance or away from our business premises, a statutory 14-day cancellation right may apply. The cancellation period generally starts on the day after the contract is made.
If the Client expressly asks us to begin during that period and later cancels, the Client may have to pay a proportionate amount for Services supplied before cancellation. The right can be lost once the Services have been fully performed following the required request and acknowledgement. Different rules may apply to urgent repairs specifically requested by the consumer. See our Cancellation Rights page.
14. Suspension and termination
Either party may terminate for a material breach that is not remedied within a reasonable period after written notice, or immediately where the breach cannot be remedied. We may also suspend or terminate where the Site is unsafe, required access is refused, or payment remains overdue after notice.
On termination, the Client must pay for properly supplied work, ordered non-returnable materials, reasonable protection and demobilisation, and other sums due under the contract, subject to applicable consumer rights.
15. Completion, defects and care
We will notify the Client when the Works are practically complete or ready for review. Minor items that do not prevent reasonable use may be recorded for completion within a reasonable period.
The Client should notify us promptly in writing of an alleged defect, give reasonable details and allow us a fair opportunity to inspect and, where we are responsible, remedy it. Normal wear, movement, misuse, inadequate maintenance, work by others and inherent material variation are not workmanship defects.
16. Liability
Nothing in the contract excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory rights that cannot be excluded.
Subject to that, we are not responsible for loss caused by inaccurate Client information, undisclosed conditions, work by others, a Client-specified design or product against our written advice, or failure to follow care instructions. For business Clients only, indirect or consequential loss and loss of profit, revenue or opportunity are excluded to the extent permitted by law. Any project-specific liability cap must be stated in the accepted contract.
17. Complaints and disputes
Please raise concerns promptly with the project contact or by emailing support@hampdenstone.com. We will acknowledge the issue, review the contract and available records, and seek a practical resolution.
The parties should attempt good-faith negotiation before court proceedings. Where appropriate they may agree mediation or another dispute-resolution process. This does not prevent either party seeking urgent relief or exercising rights that cannot lawfully be restricted.
18. Data, photographs and confidentiality
We process personal information as described in our Privacy Policy. We will not publish identifiable project photographs for marketing without an appropriate permission. Each party should keep the other’s genuinely confidential commercial information secure, subject to legal and professional disclosure requirements.
19. General and governing law
If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. Neither party may transfer the contract without the other’s written agreement, except that we may assign receivables or transfer the contract as part of a lawful business reorganisation without reducing the Client’s rights.
For consumers, the contract is governed by the law of England and Wales, without depriving the consumer of mandatory protections of the part of the UK in which they live. The courts of the relevant UK jurisdiction may hear consumer disputes. For business Clients, the contract and non-contractual disputes are governed by English law and the courts of England and Wales have exclusive jurisdiction, unless the project contract states otherwise.