Returns Policy
We hope you love your purchase from Hampden Stone Limited Garage, but if you don’t, we’ll make every effort to exchange or refund your purchase. Please see below for details of our return policy:
- All bicycle sales are FINAL.
- Full priced items are eligible for exchage or refund within 30 days of the purchase. Eligible items must remain in new, unused condition with all original packaging intact. Proof of purchase required.
- Sale items are eligable for in-store credit or exchange only. Proof of purchase required.
- Closeout items or clearance items (defined as any items marked below 50% of MSRP) are FINAL SALE.
- Specail order items are subject to a 20% restocking fee upon return.
For orders placed online, please contact us to initiate return or exchange your item. Web orders may be brought to the store or sent to:
Hampden Stone Limited Garage
Address: International House, 307 Old Hall Street, Liverpool, L3 9LQ
Phone: 0151 909 2144
Email: support@hampdenstone.com
Opening Hours: (Mon – Fri) 9am – 5pm
Return shipping costs are the purchasers responsibility and will not be provided by Hampden Stone Garage.
SPECIAL ORDERS
Payment in full is required before special orders will be placed. Returns on special order items will be subject to a 20% restocking fee.
WARRANTY CLAIMS
Warranty claims will be addressed in a manner consistent with the manufacturer’s guidelines and only on items purchased at Hampden Stone Limited Garage. In instances where the manufacturer does not cover labor, charges will apply to execute warranty repairs.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. All prices are subject to change at any time, and unfortunately we cannot honor any previous pricing once a change is made. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.